Mayor Sheila Dixon
City Hall, Room 250
100 N. Holliday Street
Baltimore, Maryland 21202
Phone (410) 396-3835
Fax (410) 576-9425
Citizen Services
Descriptions of Table Headings
Service Request Number
The Service Request (or SR) number is given whenever you call or use 311 Online to create an SR. You may enter the full 10 digit number (08-00001254) or leave off the year and extra zeros (1254).
Type Code
The Type Code is essentially the type of service being requested. You will notice that these are prefaced with a character code, this represents the Agency the service is assigned to.
Location
The Location or address the service was requested to be performed at.
Description
The description of the service requested. This can include answers to the scripted questions from each SR type and descriptive comments from 311 Agents or Operations staff.
Created Date
The date and time the SR was created.
Due Date
Based on the date the SR was created and the duration of the SR, this is the date the SR should be completed by. Many of our SRs are investigative and follow up SRs are created that define the type of work that needs to be done. Those will show up as Linked SRs below the Outcome.
Status
The status of the request: New – usually means the SR has not been assigned to a work crew; Open – the request has been acknowledged by the owning Agency and usually has been assigned; Pending – the request has been assigned and may be waiting for parts or other resource availability; Closed – this stage of the request has been completed, if additional work needs to be done the SR will show up as Linked below.
Status Date
The date and time the status last changed.
Activity
The last activity or task performed on this request. N/A indicates the request has no activity available to display.
Outcome
The outcome of the activity performed. N/A indicates the request has no outcome to display.
Linked SR(s)
Other SRs linked to this one as a follow up or indication that additional work orders were needed to complete this request. If linked SRs are present, you will have the opportunity to review those below.
Selecting Linked SR(s)
Click on the SR numbers presented for additional information regarding work performed or to be performed to complete this request.